Welcome to EziPay
Thank you for using our payment services which are governed by these terms of Use. Please read them carefully.
1. About EziPay
1.1. EziPay is a trading name of EziPay Limited, a company incorporated under the laws of the Republic of Mauritius with Payment Intermediary Service license from Financial Service Commission License No: GB20025920.
2. Scope of these Terms of Use
2.1. These Terms of Use govern the opening, use and closure of your EziPay Payments Account. Together with our Privacy Policy, and any other terms and conditions referred to therein, they constitute the legal relationship between you and us. For the use of additional services you may have to accept additional terms and conditions as notified to you when you are ordering or using such services. You are advised to print or download and keep a copy of these Terms of Use for future reference. You can always view the current Terms of Use on our Website.
2.2. You are also advised to read the answers to the 'Frequently Asked Questions' which are published on our Website.
2.3. Depending on the type of EziPay Payments Account you have, additional terms and conditions may apply as communicated to you at the appropriate time.
3.Your EziPay Payments Account
3.1. Your EziPay Payments Account is an electronic money account which enables you to send and receive electronic payments.
3.2. Your EziPay Payments Account is denominated in the United State Dollars. You cannot change the currency of your EziPay Payments Account.
3.3. You have the right to withdraw funds from your EziPay Payments Account at any time. However, you may be required to confirm your identity beforehand. There is no minimum withdrawal amount but the funds on your EziPay Payments Account must be sufficient to cover any applicable withdrawal fee. You can choose the method of withdrawal when submitting your withdrawal request.
3.5. Electronic money accounts are not bank accounts. In the unlikely event that we become insolvent, you may lose the electronic money held in your EziPay Payments Account. However, we strictly adhere to the legal requirements under the Financial services Act 2007 Regulations which are designed to ensure the safety and liquidity of funds deposited in electronic money accounts. For further information on how we safeguard customer funds, please visit our Website.
3.6. The electronic money on a EziPay Payments Account belongs to the person or legal entity which is registered as the EziPay Payments Account holder. No person other than the EziPay Payments Account holder has any rights in relation to the funds held in a EziPay Payments Account, except in cases of succession. You may not assign or transfer your EziPay Payments Account to a third party or otherwise grant any third party a legal or equitable interest over it.
3.7. Your EziPay Payments Account may be subject to upload, payment and withdrawal limits, depending on your country of residence, the verification status of your EziPay Payments Account and other factors used by us to determine such limits from time to time at our sole discretion.
4. Opening Your EziPay Payments Account
4.1. In order to use our payment services you must first open an EziPay Payments Account by registering your details on our Website or mobile application. As part of the signup process you will need to accept these Terms of Use and our Privacy Policy and you must have legal capacity to accept the same. If you order additional services, you may be asked to accept additional terms and conditions.
4.2. If you are an individual, you must be 18 years or older to use our services and by opening a EziPay Payments Account you declare that you are 18 years or older. We may require at any time that you provide evidence of your age.
4.3. You may only open one EziPay Payments Account unless we explicitly approve the opening of additional accounts.
4.4. By opening a EziPay Payments Account you represent and warrant to us that your opening of a EziPay Payments Account does not violate any local or corporate laws or regulations applicable to you. You shall indemnify us against any losses we incur in connection with your breach of this section.
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
4.6. You may only add payment instruments (such as bank accounts, credit cards or debit cards & Mobile Money wallets) to your EziPay Payments Account if you are the named holder of that payment instrument. We take any violation of this requirement very seriously and will treat any attempt to add a payment instrument of which you are not the named holder as a fraudulent act.
4.7. Within 14 days of the date of opening your EziPay Payments Account, you may close your EziPay Payments Account at no cost by contacting Customer Service, however, if you have uploaded funds into your EziPay Payments Account, you may be required to provide identification documents before being able to withdraw funds. Transactions and fees for transactions undertaken before you close your EziPay Payments Account (including those transactions that are not revocable and have been initiated but not completed before closure of your EziPay Payments Account) will not be refunded.
5. Maintaining Your EziPay Payments Account
5.1. You must ensure that the information recorded on your EziPay Payments Account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.
5.2. We may contact you by e-mail or in other ways described in section 19 with information or notices regarding your EziPay Payments Account. It is your responsibility to regularly check the proper functioning of your e-mail account or other methods of communication that you have registered with your EziPay Payments Account and to retrieve and read messages relating to your EziPay Payments Account promptly. We shall not be liable for any loss arising out of your failure to do so.
5.3. Fund uploads, payments received, payments sent and fund withdrawals are displayed in your online transactions history together with the fees charged. Each transaction is given a unique transaction ID and shown in the Transaction History. You should quote this transaction ID when communicating with us about a particular transaction. You should check your EziPay Payments Account balance and Transaction History regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Customer Service.
5.4. Subject to the provisions of section 8 below, in order to claim a refund for an unauthorised or incorrectly executed payment transaction on your EziPay Payments Account you must notify us without undue delay after becoming aware of the unauthorised or incorrect transaction and in any event no later than Twenty four (24) hours after the debit date of the transaction.
6. Keeping Your EziPay Payments Account Safe
6.1. You must take all reasonable steps to keep your EziPay Payments Account password safe at all times and never disclose it to anyone. Our personnel will never ask you to provide your password to us or to a third party. Any message you receive or website you visit that asks for your password, other than the EziPay Payments Website or mobile application, should be reported to us. If you are in doubt whether a website is genuine, you should contact Customer Service. It is advisable to change your password regularly (at least every three (3) to six (6) months) in order to reduce the risk of a security breach in relation to your EziPay Payments Account. We also advise you not to choose a password that is easily guessed from information someone might know or gather about you or a password that has a meaning. You must never allow anyone to access your EziPay Payments Account or watch you accessing your EziPay Payments Account.
6.2. If you have any indication or suspicion of your EziPay Payments Account, login details, password or other security feature being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your password. You must contact Customer Service without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of your EziPay Payments Account, login details, password or other security features. Any undue delay in notifying us may not only affect the security of your EziPay Payments Account but may result in you being liable for any losses as a result. If you suspect that your EziPay Payments Account was accessed by someone else, you should also contact the police and report the incident.
6.3. We may suspend your EziPay Payments Account or otherwise restrict its functionality on reasonable grounds relating to the security of the EziPay Payments Account or any of its security features or if we reasonably suspect that an unauthorised or fraudulent use of your EziPay Payments Account has occurred or that any of its security features have been compromised. We will notify you of any suspension or restriction and of the reasons for such suspension or restriction in advance or, where we are unable to do so, immediately after the suspension or restriction has been imposed, unless notifying you would be unlawful or compromise our reasonable security interests. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.
6.4. You must take all reasonable care to ensure that your e-mail account(s) are secure and only accessed by you, as your e-mail address may be used to reset passwords or to communicate with you about the security of your EziPay Payments Account. In case any of the e-mail addresses registered with your EziPay Payments Accounts are compromised, you should without undue delay after becoming aware of this contact Customer Service and also contact your e-mail service provider.
6.5. Irrespective of whether you are using a public, a shared or your own computer to access your EziPay (EziPay Payments) Account, you must always ensure that your login details are not stored by the browser or cached or otherwise recorded. You should never use any functionality that allows login details or passwords to be stored by the computer you are using.
6.6. Additional products or services you use may have additional security requirements and you must familiarise yourself with those as notified to you.
7. Closing Your EziPay Payments Account
7.1. You may close your EziPay Payments Account at any time by contacting Customer Service.
7.2. If your EziPay Payments Account holds a balance at the time of its closure, we will ask you to withdraw your funds within a reasonable period of time, during which your EziPay Payments Account will be accessible for the purpose of withdrawing the remaining balance only. After the expiry of this period you will not be able to access your EziPay Payments Account but you may withdraw any remaining funds by contacting Customer Service and requesting that the funds are sent to you in a manner that is reasonably acceptable for us. Your obligations with regards to keeping your EziPay Payments Account safe as set forth in section 6 shall continue to apply.
7.3. We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorising any withdrawal of your funds, including in relation to returning any funds to you after you have closed your EziPay Payments Account.
8. Uploading Funds
8.1. You can upload funds by visiting the Website or mobile application, logging into your EziPay Payments Account and following the relevant upload instructions. You may be presented with a number of different upload methods, depending on which payment instruments you have added to your EziPay Payments Account and which payment methods are available in your country of residence. Upload methods are payment services provided by third party financial institutions (for example, the issuer of the payment card you use to upload funds or third party direct banking service providers) and are not part of our service. We do not guarantee the use of any particular upload method made available, and may make changes to or discontinue the acceptance of any particular upload method at any time without following the procedure set out in section 18. Notwithstanding section 8.7 below, we shall not be responsible for the upload payment until the uploaded funds are received by us.
8.7 below, we shall not be responsible for the upload payment until the uploaded funds are received by us.
8.2. You may be asked to answer security questions or to complete other activities that we may reasonably require to ensure proper authorisation of an upload transaction.
8.3. If you choose an upload method using a payment instrument that may be subject to chargeback rights such as (but not limited to) credit or debit card or direct debit, you declare that you will not exercise such chargeback right other than for unauthorised use of the payment instrument or for a breach by us of these Terms of Use which would result in you having a right to a refund of the uploaded amount. Otherwise, you may not charge back any upload transaction or allow a chargeback of any upload transaction for reasons for which we are not responsible including (but not limited to) disputes with merchants for non-delivery of goods or services or insufficient balance on the payment instrument account. We reserve the right to charge you fees and expenses we incur in connection with such chargeback and any action undertaken to challenge the same
8.4. If a chargeback or reversal of an upload transaction results in a negative balance in your EziPay Payments Account, you will be required to repay such negative balance by uploading sufficient funds into your EziPay Payments Account. Failure to do so is a breach of these Terms of Use. Repayment of the negative balance is due immediately without notice. We reserve the right, at any time, to send you reminders or to take other debt collection measures including but not limited to mandating a debt collection agency or solicitors or to pursue the claim in court. We reserve the right to charge you the expenses we reasonably incur in connection with any debt collection or enforcement efforts.
8.5. Uploaded funds will be credited to your EziPay Payments Account after the funds have been received by us. Some upload transactions, such as those by credit or debit card, direct debit or direct banking will be credited to your EziPay Payments Account immediately, but are subject to reversal in case the actual funds do not reach us within a reasonable time in which case we will deduct such reversed transaction from the balance of your EziPay Payments Account. If your EziPay Payments Account balance is insufficient, we reserve the right to require repayment from you.
8.6. For the purposes of an upload transaction through a payment instrument, we are a payment intermediary service and not a payment service provider.
8.7. You must not make an upload through a payment instrument if you are not the named holder of that payment instrument. We take any violation of this requirement very seriously and will treat any attempt to use a payment instrument of which you are not the named holder as a fraudulent act. Without prejudice to claiming further damages, if we are required to return funds uploaded from a payment instrument that is not in your name, we will proceed to debit your Ezipay payments account if the unauthorized uploaded funds have been used up as well as any administrative charges.
8.8. Uploads may be subject to upload limits due to security and legal requirements. These limits are set dynamically depending on your verification status and the upload method you want to use. You should be aware that depending on your verification status your upload limits may be higher than your withdrawal or spending limits.
8.9. Uploads are subject to upload fees and currency conversion fees depending on which upload method and payment instrument is chosen. Please see section 14 for details.
9. Sending Payments
9.1. To send a payment you are required to authorise the payment with your login details and password. We may also ask you additional security questions relating to you or your EziPay Payments Account. If your EziPay Payments Account is protected by additional security measures such as password tokens, you need to follow the instructions provided to you with such additional security measures. If your EziPay Payments Account is enabled to make mass payments, the procedure to make such payments will be communicated to you in the relevant integration manual.
9.2. Every recipient of a payment you wish to send through us must have a valid identification proof and other relevant details to vet and authenticate the recipient.
9.3. If you are asked to provide the recipient's e-mail address or mobile phone number, you must take great care to properly type the exact e-mail address or mobile phone number to which you wish to send money. We use the e-mail address as the unique identifier to determine the intended recipient of the payment which you instruct us to process. Other information you provide along with the recipient's e-mail address may be disregarded and we shall not be liable for any error you make when entering the recipient's e-mail address.
9.4. Once funds are credited to the recipient's EziPay Payments Account, the transaction becomes irreversible.
9.5. Sending payments is subject to fees and currency conversion fees depending on the type of payment you make and the type of EziPay Payments Account you hold. Please see section 14 for details.
10. Receiving Funds
10.1. If you receive funds into your EziPay Payments Account, we will send you a push notification and display the payment as a Received transaction in your transactions history. You should regularly reconcile incoming payments with your own records.
10.2. You should be aware that receipt funds to your EziPay Payments Account does not necessarily mean that these transactions cannot be reversed. We reserve the right to reverse a payment in case the payer or the payer's bank or payment service provider has charged back or otherwise reversed (or is reasonably likely to charge back or otherwise reverse) an upload or other payment which was used to fund the payment to you.
10.3. You can request a payment from someone by using the 'Make Payment Request' service within your EziPay Payments Account. You must only use this service for undisputed amounts that a person owes you and that are due for payment in full. You may not use this service more than once for the same payment you request. This service may not be used as a debt collection or enforcement tool. If the person that owes you the payment asks you not to use EziPay Payments' Make Payment Request service to request payment from them, you must comply with this request regardless of the merits of your claim. When using this service, you must ensure that you have the right to contact the person you are claiming from. You are strictly prohibited from requesting money by using the Make Payment Request service within your EziPay Payments Account from someone that does not owe you the amount requested; would be ineligible to open a EziPay Payments Account (for example , minors); or has not given or has withdrawn his or her consent to receive a request for payment via the Make Payment Request service; and we shall have the right to claim any damages or losses arising out of your breach of this section.
10.4. The receipt of payments is subject to fees and currency fees, depending on the type of payment you receive and the type of EziPay Payments you have. Please see section 14 for details.
11. Prohibited Transactions
11.1. It is strictly forbidden to send or receive payments as consideration for the sale or supply of:
obscene
11.2. It is strictly forbidden to make payments to or to receive payments from persons or entities offering illegal lottery services. We may suspend or terminate your EziPay Payments Account at any time or refuse to execute or reverse a transaction if we believe that you directly or indirectly use or have used your EziPay Payments Account for or in connection with illegal lottery transactions.
11.3. We reserve the right to suspend or terminate your EziPay Payments Account at any time if we reasonably believe to be required to do so by law or in order to comply with recommendations issued by a relevant government authority or recognised body for the prevention of financial crime.
11.4. It is strictly forbidden to use your EziPay Payments Account for any illegal purposes including but not limited to fraud and money laundering. We will report any suspicious activity to the relevant law enforcement agency. You are prohibited from using your EziPay Payments Account in an attempt to abuse, exploit or circumvent the usage restrictions imposed by a merchant on the services it provides.
11.5. You may only accept payments for certain categories of business after approval from us in our sole discretion. Such business categories include but are not limited to: money exchange or remittance businesses, including but not limited to bureaux de change, currency exchanges and purchase of travel money; the collection of any form of donations or payments to charitable or not-for-profit organisations; dealing in natural resources such as jewels, precious metals or stones; live streaming; the sale or supply of alcoholic beverages; the sale of supply of dietary supplements and alternative health products; any other business category published in an acceptable use policy on the Website from time to time.
In case you are in doubt whether your business falls under any of the above categories, you must contact Customer Service. We reserve the right in our sole discretion, to add business categories requiring approval by adding such categories either to these Terms of Use or an acceptable use policy published on the Website.
11.6. If you conduct or attempt to conduct any transaction in violation of the prohibitions contained in this section 11 or without the necessary approval under section 11.5, we reserve the right to :
11.7. It is your and not our responsibility to ensure that you only send payments to or receive payments from persons or entities for the sale or supply of goods and services that you may provide or receive in compliance with any applicable laws and regulations. The mere fact that a person or entity accepts payments through us is not an indication of the legality of the supply or provision of their goods and services. If you are in doubt as to the legality of a supply or purchase, you should not continue with your payment.
12. Withdrawing Funds
12.1. You can request a withdrawal of all or part of the funds held in your EziPay Payments Account at any time. To do this you must log into your EziPay Payments Account and select a Mobile Money or Transfer To Bank Account and enter the account details & amount to be withdrawn. Withdrawal methods are payment services provided, at least in part, by third party financial institutions (for example, the bank where you hold a bank account). We do not guarantee the availability of any particular withdrawal method and may make changes to or discontinue a particular withdrawal method at any time without following the procedure set out in section 18 as long as there is at least one withdrawal method available to you. Where the withdrawal payment is received by you through the involvement of a payment service provider (such as the bank where you hold a bank account), we shall not be responsible for the withdrawal payment once the withdrawn funds are received by your payment service provider.
12.2. Withdrawals are subject to withdrawal fees depending on which withdrawal method and payment instrument is chosen. Please see section 14 for details.
12.3. For the purposes of a withdrawal transaction, we are a payer and not a payment service provider.
12.4. You must ensure that the payment details you enter when withdrawing funds are correct and complete. We will not be liable for withdrawn funds being sent to the wrong payment instrument where this is due to you providing incorrect payment details. When withdrawing to a bank account or mobile money wallet, you must ensure that the account number, account name, bank name, bank branch and/or sort code are correct. If you sent funds to the wrong payment instrument, you may request that we assist you in reclaiming the funds, however, we will charge you an administration fee for doing so and we cannot guarantee that the reclaim efforts will be successful.
14. Fees
14.1.Our Fees are either expressed as a percentage of the transaction or as a fixed amount in USD. Where fixed fee amounts are displayed in a currency other than USD, this is for information purposes only. If fees are deducted from a balance or a transaction denominated in a different currency, the USD fee amount will be converted into an equivalent fee in that other currency based on the EziPay Payments wholesale exchange rates applicable at the time and available under the 'Currency Conversion Fees' section of the 'Fees' section and then deducted. We will not apply a foreign exchange fee on currency conversions of fees
14.2.Fees payable by you will be deducted from your EziPay Payments Account balance and you hereby authorize us to do the same. Transaction fees will be charged when the transaction is executed. If your EziPay Payments Account balance is insufficient to cover the fees, we may refuse to execute the payment. Reversal or chargeback fees will be deducted when incurred.
14.3.If the deduction of fees results in a negative EziPay Payments Account balance, you will be required to repay such negative balance by uploading sufficient funds into your EziPay Payments Account. Failure to do so is a breach of these Terms of Use. Repayment of the negative balance is due immediately without notice, however, we reserve the right at any time to send you reminders that you need to upload funds or to take other debt collection measures including but not limited to instructing a debt collection agency or solicitors or to pursue the claim in court. We reserve the right to charge you expenses we have reasonably incurred in connection with any debt collection or enforcement efforts.
15. Your Data
15.1. The processing of your data is governed by our Privacy Policy which can be found on our Website. By accepting these Terms of Use, you also agree to the terms of our Privacy Policy. You should print and keep a copy of the Privacy Policy together with these Terms of Use.
15.2. As a default, you will receive e-mail newsletters that will inform you about new product features, events, promotions, special deals etc. By accepting these Terms of Use, you agree to receive such e-mail newsletters on a regular basis. If you do not wish to receive any newsletters from us, you can opt out at any time by logging into your EziPay Payments Account and changing the appropriate setting in your EziPay Payments Account profile. You can also opt out of receiving newsletters by contacting Customer Service. Any e-mail newsletter you receive will also give you the option to unsubscribe from any future newsletter.
16. Liability
16.1. In case of an unauthorized payment or a payment that was incorrectly executed due to an error by us, we shall at your request immediately refund the payment amount including all fees deducted therefrom. This shall not apply:
16.1.1. where the unauthorized payment arises from your failure to keep the personalized security features of your EziPay Payments Account safe in accordance with section 6
16.1.2. if you fail to notify us without undue delay of any loss of your password or other event that could reasonably be expected to have compromised the security of your EziPay Payments Account after you have gained knowledge of such event in which case you shall remain liable for losses incurred up to your notification to us;
16.1.3. in case the transaction was unauthorized but you have compromised the security of your EziPay Payments Account with intent or gross negligence in which case you shall be solely liable for all losses; or
16.1.4. you fail to dispute and bring the unauthorized or incorrectly executed transaction to our attention within 24 hours from the date of the transaction.
16.1.5. If, at any time, we record a chargeback or other rejection of a charge of any due and payable Subscription Fees on a Customer’s Account (“Chargeback”), after funds have been successfully added to your Ezipay Global Wallet, or services successfully provided from the same, this will be considered as a breach of Customer’s payment obligations hereunder, and the Customer is liable to a $15.00 chargeback presentation fee for each Chargeback received (including handling and processing charges and fees incurred by the payment processor), without derogating from any other remedy that may be applicable to us under these Terms or applicable law.
16.2. Section
16.1.1 shall not apply to transactions made after you have notified us in accordance with section 6.2 in which case we shall remain liable and refund any unauthorized transaction immediately to you.
16.3. Without prejudice to the foregoing, you are asked to check the transactions history of your EziPay Payments Account regularly and frequently and to contact Customer Service immediately in case you have any questions or concerns.
16.4. In case of any incorrect or misdirected payment, we shall take reasonable measures to assist you with tracing and recovering such payments if the funds are available in the mobile money wallet or bank account with the consent of the recipient.
16.5. Subject to the foregoing, we shall not be liable for any disruption or impairment of our service or for disruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, provided that such disruption or impairment is due to abnormal and unforeseeable circumstances beyond our reasonable control or the control of the intermediary affected.
16.6. We shall not be liable for any indirect or consequential losses including but not limited to loss of profit, loss of business and loss of reputation. We shall not be liable for any losses arising from our compliance with legal and regulatory requirements.
16.7. Nothing in these Terms of Use shall operate to exclude liability for death or personal injury due to negligence or for fraud or fraudulent misrepresentation or for any statutory liability that cannot be excluded or amended by agreement between the parties.
16.8. Our obligation under these Terms of Use is limited to providing you with an electronic money account and related payment services and does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by a EziPay Payments customer.
16.9. We shall not be liable for the assessment or payment of any taxes, duties or other charges that arise from the underlying commercial transaction between you and another EziPay Payments customer.
16.10. Indemnification/re-imbursement. You agree to defend, reimburse or compensate us and hold us and our other companies in our corporate group harmless from any claim, demand, expenses or costs (including legal fees, fines or penalties) that we incur or suffer due to or arising out of your or your agents' breach of these Terms of Use, breach of any applicable law or regulation and/or use of the services. This provision shall survive termination of the relationship between you and us.
17. Termination and suspension
17.1. We may terminate your EziPay Payments Account or any payment service associated with it by giving you 48 hours prior notice. You may terminate your EziPay Payments Account with us at any time.
17.2. Together with a termination notice or at any time thereafter we may give you reasonable instructions on how to withdraw remaining funds.
17.3. If your EziPay Payments Account is subject to a reserve, termination of your EziPay Payments Account will not affect our right to hold the reserve and to make deductions therefrom for the time agreed.
17.4. We may at any time suspend or terminate your EziPay Payments Account without notice in case:
17.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
17.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
17.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.
17.5. We may suspend your EziPay Payments Account at any time if:
17.5.1. we reasonably believe that your EziPay Payments Account has been compromised or for other security reasons; or
17.5.2. we reasonably suspect your EziPay Payments Account to have been used or is being used without your authorization or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.
18. Changes to these Terms of Use
18.1. These Terms of Use and any additional terms and conditions that may apply are subject to change. Changes will be implemented with prior notice from us under the procedure set forth in this section.
18.2. We shall give notice to you of any proposed change by sending an e-mail to the primary e-mail address registered with your EziPay Payments Account.
18.3. The proposed change shall come into effect two (2) months after the date of the change notice, unless you have given us notice that you object to the proposed changes before the changes come into effect. Changes that make these Terms of Use more favourable to you shall come into effect immediately if so stated in the change notice. Changes to exchange rates shall come into effect immediately without notice and you shall not have the right to object to such a change.
18.4. If you object to the changes, they will not apply to you, however, any such objection shall constitute a notice by you to terminate and close your EziPay Payments Account. Your EziPay Payments Account will be closed in accordance with the provisions of section 7 above.
19. How We Communicate
19.1. We usually communicate to you via e-mail, direct call or via What’s app business from our official mobile phone number stated in our website and mobile application. For this purpose you must at all times maintain an verified and valid e-mail address and mobile phone number in your EziPay Payments Account profile. You are required to check for incoming messages regularly and frequently. E-mails may contain links to further communication on our Website. Any communication or notice sent by e-mail will be deemed received by you on the same day if it is received in your e-mail inbox before 4.30 pm on a Business Day. If it is received in your email inbox after 4:30pm on a Business Day or at any other time, it will be deemed received on the next Business Day.
19.2. Where legislation requires us to provide information to you on a durable medium, we will either send you an e-mail (with or without attachment) or send you What’s app message in a way that enables you to retain the information in print format or other format that can be retained by you permanently for future reference. You are required to keep copies of all communications we send or make available to you.
19.3. You can request a copy of the current Terms of Use or any other contractual document relevant to you by contacting Customer Service.
19.4. In order to view emails you need a computer with e-mails software that can display e-mails in HTML format. We may also send you attachments in Adobe Systems Inc.'s Portable Document Format (PDF), for which you need Adobe's Acrobat Reader, which can be downloaded for free at www.adobe.com.
19.5. We will never send you any e-mails with executable files attached or with links to any executable files. If you receive any e-mail with such attachments, you should delete the message without clicking on the attachment. If you are unsure whether a communication is originating from us, please contact Customer Service.
19.6. We will communicate to you in English and will always accept communications made to us in English. You can choose your preferred language from the list of supported languages in your EziPay Payments Account profile and we will send you automated e-mail notifications and communications regarding changes to these Terms of Use in your chosen language. For non-standard communication, we reserve the right to communicate with you in English. Documents or communications in any other languages are for convenience only and shall not constitute an obligation on us to conduct any further communication in that language.
19.7. Apart from communicating via e-mail, we may contact you via what’s app message or telephone, where appropriate. If you use any mobile services, we may communicate with you via SMS. Any communication or notice sent by SMS or what’s app message will be deemed received the same day.
19.8. You may contact us at any time by sending a message to Customer Service via the 'Contact us form' facility on our Website or by emailing us at support@ezipay.global or by calling +23054565615.
20. Complaints
20.1. Any complaints about us or the services we provide should be addressed to us in the first instance by contacting Customer Service. You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query. We send you a complaint acknowledgment by post or by e-mail within 48 hours of receiving your complaint in accordance with our complaints procedure.
20.2. We endeavour to provide you with an answer or resolution to your complaint within reasonable time frames. Should this not be possible due to unforeseen circumstances or lack of information, we will contact you.
21. Miscellaneous
21.1. Your EziPay Payments Account is personal to you and you may not assign any rights under the Terms of Use to any third party.
21.2. Your EziPay Payments Account is operated in the Republic of Mauritius and these Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of Mauritius. Any dispute under these Terms of Use or otherwise in connection with your EziPay Payments Account shall be brought exclusively in the courts of the Republic of Mauritius except where prohibited by the laws of the Republic Mauritius.
21.4. If any part of these Terms of Use is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Terms of Use, which shall continue to be valid and enforceable to the fullest extent permitted by law.
22. Definitions
Various terms in these Terms of Use have a defined meaning as follows:
'Business Day' means any day other than a Saturday or a Sunday or a public holiday in Mauritius
'Customer Service' means our customer service, which you can reach by sending a message through the 'Contact Us' facility on the Website or by calling +23054565615;
'Fees' shall mean the charges payable by you to us for using our services;
'Privacy Policy' is the EziPay Payments' policy governing the processing of personal data which is available on the Website, as may be amended from time to time;
'EziPay Payments' shall mean EziPay Payments whose registered office is at 5th Floor The CORE, No. 62 ICT Avenue, Cybercity 72201, Ebene, Republic of Mauritius
'EziPay Payments Account' shall mean the electronic money account you open and maintain through the EziPay Payments Website; 'EziPay Payments Website' or 'Website' shall mean the website available at https://www.ezipay.global;
'Terms of Use', shall mean these EziPay Payments Account Terms of Use, published on the Website and as may be amended from time;
'We', 'us', 'our', 'EziPay' shall mean EziPay Payments;
'You', 'your' shall mean you, the natural person or legal entity in whose name the EziPay Payments Account is opened and maintained;
Copyright © 2023 Ezipay. All rights reserved.
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